lesson 09 退换货
  getting a refund and exchange
  01 what is your refund policy?
  你们的退货流程是什么？
  词组释义 refund policy 退货规定, 退款政策
  02 do you want a refund or an exchange?
  您要退货还是换货？
  类似表达
  do you want to have your money back or exchange the product?
  03 i want to change for a new one.
  我要换货。
  词组释义 change for 交换
  04 customers who are not satisfied with the goods can return it and get a full refund.
  对商品不满意的顾客可以退货，并获得全额退款。
  词组释义 a full refund 全额退款，全额偿还
  05 can you tell me why you ask for a return?
  您能告诉我为什么要求退货吗？
  类似表达
  can i have the reason of your return? / may i ask the reason for the return?
  06 we claim the return of goods in view of the inferior quality.
  鉴于质量低劣，我们要求退货。
  单词释义
  claim [kle?m] vt. vi. 要求 inferior [?n?f??r??(r)] adj. 低劣的，下等的
  07 please arrange for the dispatch of replacements as soon as possible,since we are in urgent need of these materials.
  由于我们急需这些原料，请尽快安排换货。
  单词释义
  dispatch [d?'sp?t?] n. 发送，快速办理 material [m??t??r??l] n. 原料，材料
  08 we promise that there will of course be no charge for the replacement.
  我们承诺换货不收取任何费用。
  单词释义 charge [t?ɑ:d?] n. 费用，要价，收费
  09 could i ask for a return or exchange of the goods if they were defective?
  如果商品是次品的话，我方是否可以退货或者换货呢？
  单词释义 defective [d?'fekt?v] adj. 有瑕疵的，有缺陷的
  10 we would investigate every particular case of refund or exchange.
  我们将对每种退换货的特殊情况进行调查。
  单词释义 investigate [?n?vest?ge?t] vt. vi. 调查，审查
  note
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